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Our Commitment to You

Award-winning Aesthetic Nurse Practitioner Adrian Baker conceived Lumière MediSpa to meet the growing demand for safe and effective aesthetic healthcare. Our aim is to ensure that each patient experiences the highest standards of safety, care, and professionalism.

We are dedicated to helping you feel naturally refreshed, healthy, and confident and providing exceptional care throughout your journey with us. To uphold this commitment, we adhere to the following principles, which align with the Care Quality Commission's five key questions: Are we safe? Are we effective? Are we caring? Are we responsive? Are we well-led?:

• SAFETY: Uphold Patient Safety

• EFFECTIVENESS: Individualised Patient Care

• PROFESSIONALISM: Professional Practitioners

• CARING: Natural Results Through Expertise And Empathy

• RESPONSIVENESS: Ongoing Support and Aftercare

• LEADERSHIP: Continued Professional Development

You can read more about what each of these principles means below.

Lumiere MediSpa Patient Charter

1. Safety: Uphold Patient Safety

Your safety is paramount. All treatments at Lumière MediSpa begin with a comprehensive, face-to-face consultation. We assess your individual concerns, medical history, and aesthetic healthcare goals to ensure that any treatment is appropriate for your safety.

We only offer treatments that have been rigorously tested and are CE or FDA-approved. This ensures that each treatment provided has undergone strict quality control and testing, meeting the highest safety standards. Our staff is trained to handle complications swiftly and effectively, and our clinic adheres to all relevant health and safety regulations, providing a clean, sterile environment for every patient.

2. Effectiveness: Individualised Patient Care

We believe that effective care is patient-centered. Our approach ensures that you, as the patient, are fully involved in the planning and decision-making process. We focus on providing clear, unbiased information so you can make informed choices about your care. We explain each treatment's risks, benefits, and alternatives, ensuring you feel confident and informed at every step.

Each treatment plan is bespoke, considering your personal needs, preferences, and goals, and is reviewed regularly to maintain effectiveness. We are committed to delivering the highest quality care that achieves natural-looking results tailored to you.

3. Professionalism: Professional Practitioners and Clinical Supervision

At Lumière MediSpa, we ensure that only trained and qualified medical professionals deliver injection-based treatments and prescription-strength skin treatments. This guarantees that you receive care from accountable practitioners who operate under strict professional standards.

All injectable treatments are provided by registered healthcare professionals, including nurses and nurse practitioners, who are governed by the Nursing and Midwifery Council (NMC). Our Director and Clinical Lead, Adrian Baker, oversees clinical practices to ensure compliance with medical regulations and professional standards. Our aestheticians are qualified to NVQ Level 3 and are under the clinical supervision of Adrian Baker, ensuring they deliver non-injection-based treatments safely and effectively.

4. Caring: Natural Results Through Expertise and Empathy

At Lumière MediSpa, we care deeply about how you feel before, during, and after your treatment. Our primary goal is to enhance your natural beauty in a way that helps you feel confident and comfortable in your skin. Through empathetic listening and thoughtful planning, we create a tailored treatment plan that ensures your results are subtle, natural, and aligned with your personal goals.

Our caring approach extends far beyond just aesthetics. We approach every consultation and treatment with compassion and understanding, making sure to listen to your concerns and respect your individual preferences. Our team is committed to providing a welcoming, supportive environment where you feel truly heard, valued, and cared for at every step of your journey. By combining expertise with empathy, we aim to help you achieve the natural results you desire while ensuring your comfort and peace of mind throughout the entire process.

5. Responsiveness: Ongoing Support and Aftercare

We understand that care doesn't end when you leave our clinic. That’s why we offer comprehensive aftercare, providing you with access to your personal practitioner for any urgent queries after your treatment.

Our clinic reception team is available during regular hours for non-urgent enquiries, and we will ensure a prompt response from your practitioner. We also offer follow-up consultations to monitor your progress and ensure your treatment outcomes meet your expectations.

At Lumière MediSpa, we actively listen to patient feedback to continually improve our services. Your feedback is valuable to us, and we are committed to using it to make ongoing improvements to enhance the care and service we provide. We have established clear complaint procedures, ensuring that any concerns are addressed promptly and professionally.

6. Leadership: Continued Professional Development

We believe in strong leadership and the importance of continual learning. All of our medical practitioners are committed to maintaining and enhancing their professional skills through continued education. We support lifelong learning, ensuring that all staff stay current with the latest evidence-based practices, technologies, and techniques.

Our leadership team, headed by Adrian Baker, ensures that Lumière MediSpa operates with a clear vision for delivering safe, effective, and compassionate care. Regular staff training, professional development, and clinical oversight ensure that you are always in safe hands.